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How to Get Synthetics Monitoring to Work in New Relic

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how to get synthetics monitoring to work in new relic

New Relic is one of the most popular synthetic monitoring solutions because it offers a robust feature set that enables enterprises to identify application faults quickly. New Relic allows you to simulate user actions with synthetic monitors, choose specific areas to keep an eye on and fine-tune your alert settings. In today’s digital world, applications play an increasingly vital role in personal and business life. Our increased dependence on these apps has increased complexity, making reaching and maintaining optimal performance more challenging.

Synthetic monitoring is useful for avoiding issues from reaching end users since it allows firms to simulate user behaviors while keeping tabs on how well the application functions. In this tutorial, we’ll show you how to set up synthetic monitoring in New Relic and advise you on getting started and avoiding common mistakes. No matter how familiar or unfamiliar you are with synthetic monitoring, this article will equip you to make the most of New Relic’s powerful capabilities.

Setting Up New Relic’s Synthetic Monitoring

With New Relic, synthetic monitoring may be up and operating in minutes. The following are detailed guides on creating a New Relic account, installing the New Relic agent, setting up synthetic monitoring, and modifying alert rules.

Related article: 6 Cybersecurity Metrics You Should Monitor

New Relic Account Creation

New Relic’s synthetic monitoring capabilities need registration before they can be used. You may go to the next section if you have already logged in. These are the steps you need to take to join New Relic:

  • New Relic’s “Sign Up” button is located at the top right of their homepage.
  • Just follow the on-screen instructions to register.
  • After joining, you’ll need to submit a new application. To apply, just follow the on-screen prompts.

Installing The New Relic Agent

You may think of the New Relic agent as a piece of software that operates in the background of your application and sends data back to New Relic for analysis to be performed. Before setting synthetic monitoring in New Relic, the New Relic agent must be installed. The agent is compatible with various platforms, including Windows, Linux, and macOS. The following are the steps to installing the New Relic agent:

Enter Your New Relic Username And Password And Click The “Agents” Button.

  • To install your preferred agent, just follow the on-screen instructions.
  • After the agent is deployed, data collection and upload to New Relic will start instantly.
  • Putting in Place Artificial Controls
  • Synthetic monitoring may start after the New Relic agent has been installed. You may use synthetic monitoring tools, which simulate real-user actions to evaluate your app’s responsiveness in various conditions.
Use these procedures to set up synthetic monitoring with New Relic:
  • Log In To Your New Relic Account And Navigate The “Synthetics” Tab.
  • To create a new screen, choose “Create Monitor.”
  • Choose the form of display you’re interested in making. Ping monitors, simple browser monitors, and scripted browser monitors are just a few options from New Relic.
  • Provide the geographies from which you want to track your app’s performance. The many available New Relic locales span the globe from North America to Europe to the Asia Pacific to South America.
  • Adjust the settings on your screen. Settings like the URL to monitor, the frequency of checks, and the desired response time may need to be configured when establishing a monitor.
  • When you’re ready to begin collecting data, save your monitor settings and launch the monitor.
  • Adjusting Warning Settings
  • When a synthetic monitor identifies a problem with your application, it will trigger an alert policy to tell you.
Here is how you set up New Relic’s alert policies:
  • Log In To Your New Relic Account And Navigate The “Alerts” Tab.
  • A new policy may be made using the “Create a Policy” button.
  • Set up the parameters that will cause an alert to be generated. You could, for instance, wish to be notified if a synthetic monitor identifies an issue, such as the absence of your application.
  • Choose the channels where you’d want to get notifications. Email, text messages, and even Slack are just some options for receiving alerts from New Relic.
  • To ensure you are notified of any discovered issues, save your alert policy and run it through a test.

Troubleshooting Tips

Problems with the New Relic synthetic monitoring setup are possible despite careful preparation. If you’re having problems with anything typical, try these solutions:

  • Check that the agent is properly set up. Verify that your application server has the New Relic agent installed and functioning. Data collection and the use of synthetic monitors are both dependent on the agent being actively functioning.
  • Make sure your screen’s settings are correct. Verify that your screen’s preferences accurately match the behavior of the software you’re using. Improper monitor settings might result in erroneous readings and erroneous alarms.
  • Make sure your alert policies are up to date. Ensure you have established relevant circumstances for generating alerts and that your alert rules are set up properly. It is possible that problems with your alert policy settings are to blame if notifications are not being sent as planned.
  • Check the application logs regularly. It’s not enough to rely on synthetic monitoring; you should also check your application logs often for signs of problems. Synthetic monitors may miss certain problems, but application logs help you find them.

Best Practices For Synthetic Monitoring With New Relic

  • While implementing synthetic monitoring with New Relic, it’s important to remember the procedures described above and several recommended practices. If you adhere to these best practices, you can make the most of your subscription to New Relic and the synthetic monitoring data it provides.
  • Maintain regular checks. The best results from synthetic monitoring may be achieved by regular application monitoring. By doing so, you may spot problems before they affect customers. We suggest checking in on your app every five minutes.
  • Provide believable user experiences. It is crucial to select user scenarios that mimic the actions of your real users while putting up synthetic monitors. This may improve the reliability of the information you gather.
  • Check-in from various outposts. To isolate problems that regional or network-specific factors may cause, it is recommended that your application be monitored from different locations. We suggest having at least three points of monitoring for your application.
  • Keep an eye on crucial exchanges. Key transactions like login, checkout, and search should be monitored in addition to the whole application. This may be useful for pinpointing problems that appear only in particular user journeys.
  • Create helpful notifications. Creating meaningful and applicable criteria to your application is crucial when setting up alert rules. This might assist in guaranteeing that you are only notified of genuine problems that need your immediate attention.
  • Join forces with other groups. There is no replacement for working with other teams, such as development and operations, but synthetic monitoring may give significant insights into your application’s performance. You can find problems faster and solve them better if you work together.
  • Find patterns with the help of analytics. You can learn much about your application’s behavior over time by monitoring artificially generated data. New Relic Insights is an example of an analytics tool that can improve an application’s performance by spotting patterns and trends.
  • Keep an eye on reliance on other sources. Dependencies on external APIs and services are common in today’s apps. These external factors should be tracked alongside your application for maximum performance.
  • Make sure your method of monitoring is always improving. There is no single instance of synthetic monitoring; it is a continuous procedure. Maintaining ahead of the curve and providing a first-rate service to clients calls for a vigilant monitoring approach that is constantly improved.

Troubleshooting Synthetic Monitoring In New Relic

Problems with New Relic’s synthetic monitoring may arise even when best practices are followed. When this occurs, figuring out what caused it immediately is essential. New Relic offers comprehensive error logs and diagnostic tools to aid in diagnosing and repairing problems with synthetic monitoring. In addition, the New Relic user community helps troubleshoot and receive advice from other users. If you’re having trouble with New Relic’s synthetic monitoring and want to know whether there are any known problems, you may check the New Relic status page. If there are no obvious problems, you may try using diagnostics and error logs to zero in on the source of the issue.


Using synthetic monitoring to check whether your apps are running smoothly and providing a good experience for users is crucial. You may increase your application’s performance by spotting problems before they affect end users by leveraging New Relic’s synthetic monitoring features, adhering to best practices, including often monitoring, employing realistic user situations, and cooperating with other teams. When problems arise, you can rely on New Relic’s extensive troubleshooting tools and documentation to help you pinpoint the cause and implement a solution without delay. You can keep your app online and satisfy users using these resources and instruments. New Relic’s best practices and capabilities for synthetic monitoring can help you anticipate problems and keep your customers happy.

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